Added Value of Hotel Process

Added Value of Hotel Process

Essentially, value to most guests is based on time, money and experience. And the hotel process is showing on the figure below. But how can we add value in a hotel process?

Add value 2


A pre-arrival greeting that includes a ‘looking forward to meeting you’ message from the concierge or front desk manager with smile on their face. That personal touch can really elevate the guest experience and translates to a feeling of real value to that guest.

Little Surprise

Little things like complimentary bottles of water, a hand-written welcome note, or even a couple of towels folded in interesting ways are often just the thing to get that guest to start feeling welcome.


Albert Zhang__

Albert Zhang