Essentially, value to most guests is based on time, money and experience. And the hotel process is showing on the figure below. But how can we add value in a hotel process?
A pre-arrival greeting that includes a ‘looking forward to meeting you’ message from the concierge or front desk manager with smile on their face. That personal touch can really elevate the guest experience and translates to a feeling of real value to that guest.
Little things like complimentary bottles of water, a hand-written welcome note, or even a couple of towels folded in interesting ways are often just the thing to get that guest to start feeling welcome.